Virtual Care Centre

Chat with a Veterinarian now via Video or Phone

Get Started

Now Offering Veterinary Care from the Comfort of Your Own Home

We Offer Telehealth

Our mission at Park Road Veterinary Clinic is to understand your pet needs and provide accurate guidance and advice. We can help you with numerous concerns, from puppy and kitten advice to behavioural and dietary consults to end of life discussions. We can also assist with determining the urgency of a situation and deciding whether your pet requires immediate care or whether you can wait to see your regular veterinarian or alternatively provide some management at home.

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Meet with a Veterinarian or via Phone, or Video

Book a Consultation

Book a one-one-session via video, phone, and message with a Veterinarian to handle your needs

Call with a Veterinarian $60.00

Phone Communication

  • 20 minute phone conversation with a Veterinarian. We call the number you provide!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Any device using Chrome, Firefox, or Safari. An actual phone is required. Do not use Internet Explorer.
Video Call with a Veterinarian $70.00

Video Communication

  • 20 minute video conversation with a Veterinarian. The video consultation is done within our platform, no downloads needed!
  • Enter questions that you'd like to discuss within the message consultation.
  • Attach any supporting videos, pictures, or documents for our professional to review.
  • Consultation summary provided upon completion. You can access your past consultation summaries at any time.
  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.
Consultation with a Nutrition Advocate $35.00

Video Communication

  • Requirements: Apple phones and tablets (iPhone 5+, iPad 2+, iPod Touch 5+, iPad Mini) are supported using OS v11.0+ and the Safari browser is required. Older Apple iOS devices are not supported. For all other devices (PCs, Laptops, Android 4.1+), the latest versions Chrome or Firefox are the required browsers. Do not use Internet Explorer. The device must have a camera and microphone. A Wifi connection is recommended for the best experience but not required.

Our Platform is Easy to Use!

How Our Platform Works

It's extremely easy to use our consulting platform. Follow the simple steps below!

Sign-Up

Get started with our platform by clicking the ‘Register’ button in the top right corner. There is no fee to sign-up!

Schedule Appointment

Once in the application, select your preferred communication channel (video, phone, or message) and select an available time slot. For messages, a time slot is not needed and our experts typically respond in 24 hours.

Communicate with your Expert

Our unique communication system provides a high quality video chat with an expert within the browser on your phone or desktop, no app install required! If you don`t have camera, our experts will call you on the phone!

Consultation Summary

Our experts provide a written summary of your consultation that`s available for you viewing at any time.

Meet Our Team of Professionals

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Dr Jennifer Merry
Veterinarian

I graduated in 1993 from the Ontario Veterinary College and joined the clinic in 2004. An area of interest in veterinary medicine for me is internal medicine. My favourite thing about Clappison Animal Hospital is that I love the way the staff is one big family. We all love working with animals and with each other.

What I love most about my job is medical cases, I enjoy the journey of diagnosing an animal and making it better. A fun fact about me is that I was born and raised in downtown Toronto, but got a degree in Agriculture at the University of Guelph; I was even on the square dance team! My love of animals made a career in veterinary medicine a natural choice. I have a husband and two daughters, who love animals and who help me fill my spare time. I enjoy taking my dogs for walks through the woods, identifying any birds and wildlife that we have not scared away.

In 2018, Dr. Merry was awarded the Flamborough Reader's Choice Award for Gold Veterinarian.

Dr. Jennifer Merry has been awarded the Platinum Award for Best Vet in the 2019 Flamborough Reader’s Choice Awards.

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Dr. Hannah Hyland
Veterinarian
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Dr. Steve Longridge
Veterinarian

I graduated in 1997 from Ontario Veterinary College and joined the clinic in 2009. I like all aspects of medicine and surgery, but I have an interest in complicated gastro-intestinal cases. My favourite thing about Clappison Animal Hospital is the fun and energetic team that we have, and the variety of clients that we serve.

What I love most about my job is helping pets heal, and the enjoyment it brings to their owners. A fun fact about me is that my wife and I lived and practiced in England for four years. I now live near Carlisle, with my wife, son and daughter. We share our home with Ba-Lackie, the blind cat and Dora, the Bullmastiff. We also have a small flock of laying hens in the backyard, a Netherland Dwarf rabbit named Tank, two beehives and a growing population of 'red wigglers' in our basement worm composting system. Last but not least, I was known as Steve “Longhair” in university, sadly it is true.

In 2018, Dr. Longridge was awarded the Flamborough Reader's Choice Award for Platinum Veterinarian.

Dr. Steven Longridge has been awarded the Diamond Award for Best Vet in the 2019 Flamborough Reader’s Choice Awards.

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Amy Hanchiruk

I graduated from Ridgetown College in 2000. From there I worked at a few small town vet clincs. I began my adventures in Nutrition began just shortly after. I have absolutely enjoyed being able to help may pet owners make choices on dietary options for their furry family members. It has been such a great experience helping most often with weight loss programs with Fluffy or Fido. I look forward to helping many more families and their pets with any diet questions or concerns.

Booking Appointments

If your vet is not available please contact us at info@clappisonvet.com or by phone (905) 689-8005. For further telemedicine options, please visit https://ontgv.smart.vet/. For emergencies, please call Hamilton Wentworth Emergency Vet 289-779-6907 or Burlington Veterinary Emergency 905-637-1111